Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our collection, add books to your cart, and proceed to checkout. You can pay using either PayPal or credit card through our secure payment system.

What payment methods do you accept?

We accept all major credit cards through Stripe and PayPal payments.

Digital Books & Downloads

How do I access my digital books?

After purchase, you can access your books in your account library. Books are available in PDF, EPUB, and MOBI formats.

Can I read books offline?

Yes, you can download books to your device for offline reading through our mobile app or desktop reader.

Account Management

How do I reset my password?

Click the "Forgot Password" link on the login page and follow the instructions sent to your email.

Can I share my account?

No, accounts are for individual use only. Each reader needs their own account for security purposes.

Technical Support

What devices are supported?

Our digital books work on all major devices including iOS, Android, PC, and Mac through our apps or web browser.

I'm having technical issues, what should I do?

Contact our support team at support@bookstore.com or use the live chat feature for immediate assistance.

Returns & Refunds

What is your refund policy?

We offer a 30-day money-back guarantee on all purchases if you're not satisfied with your digital book.

How do I request a refund?

Contact our customer service team with your order number and reason for refund. We'll process eligible refunds within 3-5 business days.